Where do you ship?
To the United States only.
How long will my order take?
We process orders in 1–3 business days. Delivery usually takes another 3–5 business days, so most orders arrive about 3–8 business days after you check out. You will get tracking when the order ships.
Is shipping free?
Yes. On the products we currently offer, shipping within the US is included in the price.
Can I return an item if I change my mind?
We cannot accept returns for a change of mind or a size you chose that does not fit. If your item arrives damaged, defective, or not what you ordered, contact us at snoutandco.support@gmail.com or through the form on our Contact page within 7 days of delivery with your order number and a photo, and we will help with a refund or a replacement.
How do I choose a size?
Use the size information on the product page. For the harness, measure chest and neck and compare them with the chart. If you are between sizes, choose the larger size and tighten the straps. The grooming hammock is listed in Small, Medium, and Large for dogs up to 80 lb; a detailed measurement chart is still being confirmed.
How can I pay?
We accept PayPal at checkout.
How do I track my order?
We send a tracking link to the email used at checkout when the order ships. If you do not see it, check spam or email us at snoutandco.support@gmail.com or use the form on our Contact page with your order number.
What if my package never arrives?
Email us at snoutandco.support@gmail.com or use the form on our Contact page with your order number. We will look up the tracking and help you from there.